Payment Policy & Terms

Last Updated: 10th November, 2025

This Payment Policy outlines the terms for all financial transactions with The Gizmo Store. By placing an order, you agree to these terms.

  1. Payment Terms by Account Type
  • Retail Customers: Full payment is required upfront before order processing begins.
  • Wholesale Customers: Standard terms require full upfront payment. Eligible businesses may apply for approved credit terms (e.g., Net 7, 14, or 30 days) or Payment on Delivery (POD), subject to a credit check and formal agreement.
  1. Accepted Payment Methods

We accept the following payment methods. Orders are processed only after funds are cleared. All transactions are processed in Kenyan Shillings (KES) and include applicable taxes.

Method

Details & Processing Time

Mobile Money (M-Pesa)

Instructions:
1. Go to Lipa na M-PESA
2. Enter Business No: 542 542
3. Enter Account Number: 290624
4. Enter the exact invoice amount
5. Enter your M-PESA PIN
Processing: Instant. Forward the confirmation SMS to +254 715 185 538

Debit/Credit Card

Processed securely via our PCI-DSS compliant payment gateway. Processed instantly.

Bank Transfer

Bank details provided upon invoice. Processing: 1-3 business days for funds to clear. Use invoice number as reference.

Cheques

Available to corporate clients only. Requires 3-5 business days to clear before order processing begins.

Note: For orders exceeding KES 500,000, bank transfer is the required payment method.

  1. Payment Security & Data Protection

We prioritize the security of your financial information:

  • All electronic payments are processed through secure, encrypted channels
  • Card payments are PCI-DSS compliant through our certified payment gateway
  • We do not store full credit card numbers, M-PESA PINs, or banking credentials
  • Payment data is retained only as long as necessary to process transactions and comply with legal requirements (typically 5 years for tax purposes)
  • We monitor transactions for fraudulent activity and reserve the right to cancel suspicious transactions
  1. Failed & Declined Payments

If your payment is declined or fails:

  • We will notify you immediately and provide instructions to complete payment
  • Orders with failed payments will be placed on hold for 24-48 hours
  • After this period, unfulfilled orders may be automatically cancelled
  • Multiple failed payment attempts may result in temporary account restrictions to prevent fraud
  1. Invoicing

An invoice is automatically generated upon order confirmation. It includes the total amount, payment instructions, due date, and tax details. It is your responsibility to review the invoice for accuracy.

  1. Refunds & Payment Disputes

Please refer to our detailed [Returns and Refunds Policy]. In summary:

  • Refunds are issued for approved returns, pre-dispatch cancellations, incorrect deliveries, or confirmed stock issues
  • Approved refunds are processed to the original payment method within 5 business days of approval
  • Payment disputes must be reported within 30 days of transaction by contacting us with your order number and transaction details
  • We will investigate all disputes promptly and provide a resolution within 14 business days
  1. Ownership, Late Payments & Penalties
  • Ownership: All goods remain the property of The Gizmo Store until paid for in full
  • Consequences of Non-Payment: Persistent late payment may result in suspension of credit facilities, account suspension, and engagement of collection services or legal action
  1. Policy Updates

We reserve the right to update this policy. The current version will always be posted on our website. Continued use of our services constitutes acceptance of the updated terms.

  1. Contact Us

For payment-related queries, please contact us:

  • Email: thegizmorestore@gmail.com or sales@thegizmostore.co.ke
  • Phone/WhatsApp: +254 (0) 715 185 538
  • Physical Address: Accra Road, Accra Towers, 5th Floor, Shop B11