Frequently Asked Questions (FAQs)

  1. What products do you sell at The Gizmo Store?

We stock a wide range of electronics, gadgets, and accessories, including smartphones, laptops, smart home devices, audio equipment, computer peripherals, and more.

  1. How can I place an order on The Gizmo Store?

You can order directly through our website by adding items to your cart and completing the checkout process. Alternatively, you can contact us by phone or WhatsApp for assistance with your purchase.

  1. Do you offer delivery services?

Yes. We provide same-day delivery within Nairobi for orders placed before 3:00 PM and next-day delivery for orders outside Nairobi. Delivery fees vary based on location.

  1. What payment methods do you accept?

We accept M-Pesa, bank transfers, credit/debit cards, and cash on delivery (COD) for certain areas, for orders within Nairobi and its surrounding amounting to about 10,000 Kenya Shillings.

  1. Can I return or exchange a product?

Yes. Items can be returned or exchanged within 5 days of purchase, provided they are unused, in their original packaging, and accompanied by a receipt. Please see our Returns & Exchanges Policy for full details.

  1. Do your products come with a warranty?

Most of our products come with a manufacturer’s warranty, which may vary depending on the item. Warranty terms are clearly stated on the product page or can be confirmed with our support team.

  1. How can I track my order?

Once your order is shipped, we will send you a tracking number and details via SMS, WhatsApp, or email so you can follow your delivery status.

  1. Do you sell genuine products?

Absolutely. We only deal in 100% genuine and brand-new products sourced from authorized distributors and trusted manufacturers.

  1. How do I contact customer support?

You can reach us via:

  1. Do you have a physical store?

Yes, we do. You can visit our Nairobi office at Accra Road, Accra Towers, 5th Floor, Shop B11 to view products, make purchases, or get support in person.